Managed Services

In today’s ever-changing world of technology, small businesses want to stay up-to-date without breaking the bank. In response to the constant media coverage of security and network vulnerabilities security has become a major concern of small businesses.

Here are four advantages of using Managed Services Provider (MSP).

Clients using our Managed Services model can rest assured that their office equipment and technology have been configured and optimized for maximum uptime and efficiency.  

No one likes invoices that spike up and down each month. That kind of unpredictability plays havoc with your budgeting and makes it impossible to project long term costs.  Managed Services is almost like insurance.  It is not necessarily used every single day, but it’s definitely there when you need it.  Managed Services lets you sleep at night knowing that your technology is protected.

Our Managed Services customers are part of our NOC (Network Operations Center). This system provides a proactive monitoring solution for watching the customer environment.  MSP customers have this much-needed added insurance protecting them from virus activity, low disc space, ISP outages.

Our MSP customers move to the front of the line during an outage.  Although we do still have some legacy break-fix hourly clients, the MSP clients always get priority support for onsite and remote incidents or issues.

Get off the roller coaster of issues within your IT infrastructure. Our Managed Services monthly rate evens out the ride by dealing with potential highs and lows before they become problems. 

Iconium Network’s one monthly fee of managed services guarantees your business a smooth ride with:

  • Securing your network.
  • Securing your remote access and Virtual Private Network (VPN).
  • Securing your password.
  • 24/7 network monitoring to protect your company from cybersecurity threats, plus cyber-security training for your employees. 
  • IT support making sure that systems are optimized and operations are running smoothly thereby eliminating the need for in-house IT support.
  • Continual maintenance which guarantees spotting and dealing with potential problems with servers, networks, software and hardware components.

Additional Services

IT Consulting

Because we provide expert advice paired with the skills to provide you with superior IT Consulting, Iconium Network clients often use us for technology needs, new construction projects, and office moves.

Our certified techs can help change phone vendors, ISPs or PC manufacturers.  We also excel at designing corporate networks for today’s hybrid employees who both work-from-home and have in-office days.

If your previous IT provider left you with a network mess, don’t fret about it, just call Iconium Network to come to your rescue. We can straighten out any nagging issues and problems.

Security Training

Iconium Networks has partnered with a leading cyber-security firm to offer clients high-level security awareness training, using an easily digestible series of videos, games, and exercises.

This 45-minute, professionally-produced interactive video will take you through the ins and outs of common hacking techniques. Filled with real-life examples and insightful tips, Security Awareness Training will help you keep your vital data and business reputation safe. See the overview for more details, or contact us to get started.

Backup & Disaster Recovery

If you were to list your company’s most valid assets, right at the top would be your company’s data. And, if you were to list your company’s greatest stress producer, a crashed server with no backups would top the list.

A business with a crashed server and no backups is arguably the most stressful situation that a business can encounter. Like an insurance policy for your business, Iconium Network team will design a custom backup solution for your company. All files and folders are just a click away in the event of a system crash or hack.  

If your hard drive has been damaged or you are experiencing unexplained data loss or accidental deletion. We are on-call to help! Using cutting edge data recovery tools, Iconium Network is able to restore your data or repair damaged hard drives at a fraction of the cost of  other data recovery firms.

Microsoft Office 365

Microsoft Office 365 is an award-winning cloud-based software suite, which includes Word, Excel, Powerpoint, and Outlook, as well as the advanced email platform, Microsoft Exchange.  Together these applications provide the tools your team needs to be effective.

Help Desk

When your business needs a one-stop-shopping number to take calls for all tech support issues, you need the help of a trained staff that is working for you at no additional charge.  Iconium Network’s agents offer unlimited support, and will personally take your calls. We also handle all the email help requests that come from technology “newbies” as well as from users with advanced technical knowledge.

E-mail Threat Protection

Secure your organization’s email with our advanced threat protection service. Inbound emails are scanned for spam content and viruses, automatically separating junk email from legitimate email.  Outbound messages are scanned to prevent accidental dissemination of viruses to clients.

Network Security

Iconium Network’s robust anti-virus/anti-malware software continually monitors your network for security issues and security outbreaks or breaches. Using advanced firewall appliances and security best practices, we will keep your network up and running and your data safe and protected.

Our Firewall Management presents the first line of defense against bad actors and foreign cyber-attacks. It will keep your company safely up and running.

We include DNS Protection from DNS spoofing in our network security package. DNS Spoofing has become a real threat to small and medium-sized businesses. Iconium Network’s contemporary technology monitoring tools keep your DNS protected.

Spam Filtering is a major time-saving addition to our network security package. Your employees don’t have time to determine which emails are real and which ones are from dubious origins. Our spam filtering stops the bad emails and delivers the good ones.

If your industry requires the utmost in safekeeping of data, we can offer Two-Factor Authentication (2FA) as part of the Iconium network security package.

We utilize corporate security policies scaled to the size and complexity of your business. This includes HIPPA compliance requirements as well as encrypted email and/or server data.


Vendor Management

Your employees can make better use of their time than spending it on calling Microsoft, Dell or other vendors for tech support issues.  Acting as a mediator between you and your vendors, Iconium Network can talk “geek” to your vendors to explain issues and get them resolved. With that out of the way, you can focus on the more productive aspects of your business.

VoIP Phone Systems

Our locally trusted partner can provide a reliable high-quality phone system for your business. Iconium Network will make certain that it is correctly installed and totally integrated into your system. Most likely, the cost will be a fraction of what you are currently paying. These savings will have a positive effect on your budget for years to come. Please inquire for more details.

Wireless Solutions

We know that your business needs a network that can share information, data and resources. We can install a wireless system that will result in your getting the most out of your network with the least strain on your budget.

We have extensive experience installing, configuring and supporting enterprise-class wireless networks and the hardware that is needed for small businesses as well as the necessary hardware for 100,000 square-foot warehouses. We then remotely manage the wireless network’s settings and security to keep everything running smoothly.