Every question, in one place.

Managed IT support

• How much does managed IT support cost in Cleveland?
• Is there a minimum number of users?
• Do we have to sign a long-term contract?
• What is not included in the monthly rate?
• What size businesses do you work with?
• Does my Cleveland business really need IT support?
• How long does it take to switch from our current provider?
• Can outsourcing IT support help with employee productivity?
• Can you work alongside the IT person we already have?
• What happens if we decide to leave?
• What are your support hours?
• How fast will someone respond when something breaks?
• Do you offer support outside business hours?
• Who answers when we call?
• Where do you provide onsite support?
• Do you support Macs?
• Can you support our specialized industry software?
• What kind of problems can your IT support services help with?
• What actually gets installed on our computers?
• Can you get us HIPAA or CMMC certified?

Read the managed it support page →

Cybersecurity and compliance

• How do cybersecurity and compliance work together for regulated businesses?
• Can cybersecurity providers in Cleveland help with compliance requirements?
• How does cybersecurity impact my insurance requirements?
• What happens if we experience a security incident despite preventive measures?
• Do you cover my area?

Read the cybersecurity and compliance page →

Cloud, productivity and AI

• Is our data actually safer in the cloud than on our own servers?
• Can we keep using our existing business software after moving to Microsoft 365?
• What’s a typical Google Workspace to Microsoft 365 migration timeline?
• What's the best way to get started with Microsoft Copilot for small businesses?
• Do you cover my area?

Read the cloud, productivity and ai page →

IT consulting and projects

• What's the difference between IT consulting and regular IT support?
• When do you need IT consulting as a business?
• What are the biggest IT project mistakes businesses make?
• What types of IT projects do you help manage?
• Do you cover my area?

Read the it consulting and projects page →

Backup, recovery and continuity

• How often should we test our data backups to make sure they actually work?
• Should Cleveland businesses use cloud backup or keep everything stored locally?
• How much backup storage space do small businesses typically need?
• What's the difference between disaster recovery and business continuity planning?
• Do you cover my area?

Read the backup, recovery and continuity page →

VoIP and internet

• Why does our VoIP phone system have poor call quality and dropped calls?
• How much internet bandwidth do small businesses need for reliable operations?
• Can we keep our existing phone numbers when switching to a new VoIP provider?
• What's the best internet setup for Cleveland employees working from home?
• Do you cover my area?

Read the voip and internet page →

Pricing

• How much does managed IT cost per user per month in Cleveland?
• Is there a minimum spend or a minimum number of seats?
• Is there an onboarding or setup fee?
• What does the first site being included actually mean?
• Why charge per user, per computer and per server?
• Does the price go up every year?
• Do you sell compliance?
• What happens if we shrink?

Read the pricing page →

Northeast Ohio IT Support Coverage

• Do you charge extra to come to our office?
• How quickly can someone be on site?
• We are just outside your listed counties. Can you still help us?
• Do you have a physical office, or just a service area?
• Do you support businesses with multiple locations?
• What does IT support cost in Northeast Ohio?

Read the northeast ohio it support coverage page →

Greater Houston IT Support Coverage

• Do you have an office in Texas?
• Do Texas clients pay different rates?
• Can you work alongside our existing IT person?
• Which areas around Conroe do you cover?

Read the greater houston it support coverage page →

IT Support for Law Firms

• Are you saying you make our firm compliant with the bar rules?
• Do you work with our practice management and document management systems?
• What happens if we are hit with ransomware in the middle of a trial?
• Our cyber insurance renewal asks about MFA, endpoint protection and backups. Can you answer it?
• We are a three-attorney firm. Are we too small for this?
• What happens to our data if we decide to leave?
• Do you support Macs?
• How long does it take to get set up?

Read the it support for law firms page →

IT Support for Accounting and Tax Firms

• Is a small accounting firm really a “financial institution”?
• Do you write our written information security plan for us?
• Can you act as our Qualified Individual?
• What happens if something breaks during filing season?
• We had a breach. What do we actually have to do?
• Does this apply if we only do bookkeeping and no tax returns?
• Our cyber insurance application asks about MFA, encryption and logging. Can you help?
• What happens to our data if we decide to leave?

Read the it support for accounting and tax firms page →

IT Support for Financial Services Firms

• Does Regulation S-P apply to a small advisory firm?
• We already have a written information security policy. Is that enough?
• Can you help us answer a custodian or cyber insurance questionnaire?
• What actually happens in the first 30 days after an incident?
• Our biggest worry is a fraudulent wire request. What helps?
• We have an internal IT person. Do you replace them?
• What happens to our data if we decide to leave?
• What does it cost?

Read the it support for financial services firms page →

IT Support for Healthcare Practices

• Do you sign a business associate agreement?
• Can you make our practice HIPAA compliant?
• Do you support our EHR and practice management system?
• What happens if we are hit with ransomware?
• We are a two-provider practice. Is this overkill?
• Our staff share a login for the front desk computer. Is that a problem?
• What happens to our data if we decide to leave?
• Do you support Macs and tablets in exam rooms?

Read the it support for healthcare practices page →

IT Support for Manufacturers

• Our machines run old software the vendor will not update. What can you actually do?
• Do we need CMMC?
• What is the current CMMC status?
• Can you certify us for CMMC?
• We have two plants and a trailer at a job site. How does pricing work?
• Our wireless does not reach the back of the building. Is that an IT problem or a building problem?
• Our ERP system is the whole business. What happens if it goes down?
• What happens to our data if we decide to leave?

Read the it support for manufacturers page →

IT Support for Nonprofits and Faith-Based Organizations

• We are a small organisation with a small budget. Can we afford this?
• Volunteers come and go constantly. How do we keep on top of access?
• Someone emailed our finance person pretending to be the director. How do we stop that?
• Do we have to worry about PCI if we take donations online?
• A funder sent us a security questionnaire. Can you fill it in?
• We are a church. Is that the same as a nonprofit for this?
• Our whole system was set up by a volunteer who has since left. Where do we start?
• What happens to our data if we decide to leave?

Read the it support for nonprofits and faith-based organizations page →