Cleveland IT Support Services Engineered for Stability
When your technology just works, everything else gets easier. Our IT support specialists deliver the reliable foundation that keeps Cleveland businesses running smoothly.
IT SUPPORT
Is Your Current Managed Service Provider Holding Your Business Back?
You’re tired of playing technology whack-a-mole, calling different vendors for different problems, and watching your team lose productivity.
Your business deserves to work with IT support specialists who understand that when technology fails, everything stops.
You Need a Proactive Partner
You’ve outgrown IT support that only keeps you limping along until the next crisis.
You Need Predictable IT Costs
Surprise IT bills and emergency fixes are stone-cold budget killers.
You Need Vendor Management Not to Eat Up Your Time
You could use someone to unify all those relationships so you can focus on your actual job.
You Need IT Support from People Who Care
You’d love to talk to a real person who knows your business, understands your urgency, and can fix the problem, no fuss.
You Need a Proactive Partner
You’ve outgrown IT support that only keeps you limping along until the next crisis.
You Need Predictable IT Costs
Surprise IT bills and emergency fixes are stone-cold budget killers.
You Need Vendor Management Not to Eat Up Your Time
You could use someone to unify all those relationships so you can focus on your actual job.
You Need IT Support from People Who Care
You’d love to talk to a real person who knows your business, understands your urgency, and can fix the problem, no fuss.
Our Formula for Exceptional IT Support
All the Luxury, None of the Overhead
Think of us as your dedicated Cleveland IT department without the in-house price tag.
We can handle everything (yes, all of it) so you can focus on running your business.
Co-Managed Capabilities
Already have some internal IT capability? Our co-managed IT support fills the gaps, providing specialized expertise and after hours coverage.
40 Years of Combined Experience
Our team has more than 40 years of combined experience supporting Cleveland businesses.
Zero Hold Music
When you call our IT helpdesk support, a real person who knows your business picks up.
No phone trees. No overseas call centers. No wondering if you’re just another ticket number.
I would highly recommend Matt Hutter and his entire team at Iconium Networks for their personal approach, their communication, uh, commitment to their customers, but I think their ability to be a good, solid partner.
Davis Automotive Group
Last updated
Standardized Stack, Tailored Service
Our proven technology stack ensures reliability and security across all clients, while our implementation approach adapts to how your business actually operates.
You get the benefits of tested, enterprise-grade solutions configured for your specific workflows and requirements.
Remote IT Helpdesk Support
Fast resolution of software issues, user problems, and system questions through secure remote access and phone support.
24x7 Remote Monitoring
Continuous monitoring of your servers, network, and critical systems with automated alerts and preventive maintenance.
On-site IT Repairs
When problems require hands-on attention, our Cleveland IT support specialists are on-site quickly with the tools and expertise to get you running
Ongoing IT Maintenance
Regular system updates, patch management, and preventive maintenance that keeps your technology running smoothly and securely.
Vendor Management
We handle the phone calls, warranty claims, and finger-pointing between technology vendors so you don’t have to.
User Training & Support
Helping your team get the most out of their technology with training sessions and ongoing guidance tailored to your business needs.
IT Strategy & Planning
Quarterly business reviews and technology roadmapping that align your IT investments with your business goals and growth plans.
Frequently Asked Questions
Pricing and contracts
How much does managed IT support cost in Cleveland?
Iconium publishes list rates: $163 per user per month, $19 per computer, $100 per server, $17 per mailbox, and $179 per additional location beyond the first. A fully equipped seat, meaning one person with one computer and one mailbox, is $199 a month. There is no minimum spend, no seat minimum and no setup fee. Full rates and a calculator are on the pricing page.
Is there a minimum number of users?
No. There is no seat minimum, no monthly minimum and no tier to buy into. You are billed for the users, computers, servers, mailboxes and locations you actually have, and the bill moves down as well as up when those counts change.
Do we have to sign a long-term contract?
Iconium offers 12, 24 and 36 month terms. Scope, rates and term are set out in the service agreement before anything starts, and there is no automatic annual escalator built into it. Rates move only when the underlying cost of the security stack moves, and you hear the reasoning in a review rather than seeing it appear on an invoice.
What is not included in the monthly rate?
Two things. Project work is scoped and priced in writing before anyone starts, and nothing begins without your approval. Hardware and third-party licensing pass through at cost plus a stated margin, itemized on the same invoice. There are no onboarding fees, per-ticket charges or automatic annual increases.
What size businesses do you work with?
There is no floor. The comparison on the pricing page uses a 25-person business because that is the size where hiring internally starts to look like an option. At 25 people, Iconium runs about $5,175 a month against $7,000 to $10,500 for one mid-level Cleveland IT hire carrying benefits. Smaller businesses are billed the same way, just for fewer of each line item.
Getting started
Does my Cleveland business really need IT support?
Yes! Even the smallest businesses rely heavily on technology to operate efficiently. That makes professional IT support in Cleveland essential for preventing costly downtime, ensuring data security, and leveraging technology to drive your growth.
How long does it take to switch from our current provider?
About a week. That covers documentation, deploying the monitoring and security agents, and the handoff from your existing provider. There is no onboarding or setup fee, because it is covered by the monthly rate. If your environment needs remediation work before it can be supported properly, that is scoped and priced separately, and you approve it in writing before anything starts.
Can outsourcing IT support help with employee productivity?
100%. By resolving issues quickly, providing user training, and implementing tools that streamline workflows, outsourcing IT support to Iconium helps your team spend more time on valuable work and less time fighting with technology.
Can you work alongside the IT person we already have?
Yes. Co-managed arrangements are common. Your internal person keeps the work they want and Iconium takes the rest, typically the 24/7 monitoring, patching, security stack and coverage for holidays and illness that one person cannot carry alone. Where the line falls is written into the service agreement rather than left to work itself out.
What happens if we decide to leave?
You get a clean handoff. Sometimes a business outgrows a provider, gets acquired, or brings IT in-house, and none of that is a reason to make the exit difficult. Iconium does not withhold data, credentials, documentation or your intellectual property under any circumstances. The work is to hand your next provider an environment they can pick up without a gap in coverage.
Support and response
What are your support hours?
Monday through Friday, 8:00 AM to 5:00 PM Eastern, remote and onsite. Managed detection and response monitors your environment 24/7, independently of support hours, so a threat at 2 AM is caught at 2 AM even though the help desk opens at 8.
How fast will someone respond when something breaks?
Under two hours during business hours. That is a response commitment, not a voicemail box, and you get a person who can see your environment. Overnight and weekend threat detection runs continuously through managed detection and response, which is included in the monthly rate rather than sold as a separate tier.
Do you offer support outside business hours?
Emergency support outside business hours is arranged on a per-contract basis, so whether it applies to you and what it costs is set out in your service agreement before you sign. Separately, managed detection and response monitors your environment 24/7 as part of the standard rate. Overnight threat detection is not an add-on and does not depend on an after-hours agreement.
Who answers when we call?
A small team in Northeast Ohio that knows your environment, working from the Solon and Lorain offices. Not a national call center, and not a queue that routes to whoever happens to be free. The team is named on the About page.
Where do you provide onsite support?
Across Northeast Ohio, including Greater Cleveland, Akron, Youngstown, and Cuyahoga, Lorain, Geauga and Ashtabula counties, from the Solon and Lorain offices. Onsite support is also available in Montgomery County, Texas and the surrounding Greater Houston area. Remote support handles everything that does not need hands on hardware, and someone comes out when remote will not do it. Onsite visits are included in the monthly rate rather than billed per trip. The full county list is on the service area page.
What we cover
Do you support Macs?
Yes. Macs and Windows machines are both supported and both carry the same $19 per computer rate, covering patching, monitoring, the endpoint security agent and encryption enforcement. Remote support tools are available for both platforms.
Can you support our specialized industry software?
Yes. As an experienced provider, we can support many industry-specific applications for law firms, accounting practices, and other professional services. We’ll work with your software vendors to ensure everything runs optimally.
What kind of problems can your IT support services help with?
Iconium’s IT support services can solve issues like slow networks, security breaches, software errors, and backup failures. We’ll also help with cloud migration, compliance readiness, preventative maintenance, and long-term IT strategy.
Security and compliance
What actually gets installed on our computers?
An endpoint detection and response agent, patch management, DNS and web content filtering, application allow-listing, and encryption enforcement. Multi-factor authentication is configured on your identity platform rather than on the device. All of it is included in the per-computer and per-user rate rather than quoted as a separate security package.
Can you get us HIPAA or CMMC certified?
No, and be wary of any provider who says they can. Iconium implements and operates the technical controls a framework requires, and produces the evidence your auditor asks for. Certification itself comes from the framework’s own process, whether that is HIPAA or CMMC. The attestation itself comes from an assessor, and the policy decisions stay with you. A provider who both operates your controls and certifies them has a conflict of interest.
Ready to Meet Your Missing Element?
If you’re tired of IT headaches and ready for a proper, propulsive partnership, let’s talk.
We’d love to learn about where you are now, where you’re trying to go, and how we can help you get there.
- Discuss your IT needs and goals.
- Assess your infrastructure for risks.
- Offer quick, actionable fixes.
