Five line items, no minimum and no setup fee. A fully equipped seat is $199 a month, and your first location is included.
Opens our Microsoft booking page. Paste the line above into the notes so we can prepare.
People generate support and training. Laptops and servers generate patching, monitoring and endpoint security, and they do not generate it at the same rate. Mail gets attacked on its own. Locations need a network that stands up. Pricing each separately means nobody subsidises anybody.
Unlimited help desk, security awareness training and the strategy work. Charged for each person who needs support, so the number moves when your headcount moves. There is no cap and no tier to graduate into.
Patching, monitoring, the MDR agent, application control and encryption enforcement on every laptop and desktop. Two laptops cost what two laptops cost.
Patching, monitoring, backup verification and hardening for the machines your business actually runs on. Counted per server, whether it sits in your rack or in a cloud tenancy.
Attachment quarantine, phishing defence, continuity and retention. Shared and former-staff mailboxes are counted too, because those are the ones that get attacked.
Firewall management, segmentation, wireless and the documentation an auditor asks for. Your first location is included in the rate. Additional locations are charged per site, not per device on them.
Iconium implements and operates the controls. Your auditor, your framework and your attestations stay yours. We run the stack and produce the evidence that makes them defensible.
The stack most providers quote as a separate line.
A small team that knows your environment.
The work you only notice when nobody does it.
The layer attackers actually aim at.
At 25 people you get a whole team, plus the security stack, for less than one mid-level Cleveland IT hire carrying benefits.
| Iconium | In-house hire | Break-fix | |
|---|---|---|---|
| Response commitment | Under 2 hours, business hours | Varies | None |
| Overnight threat monitoring | 24/7 MDR | None | None |
| Security stack | Included | Extra cost | Not included |
| Audit evidence | Produced for you | If qualified | Not included |
| Bench depth | Full team | One or two people | Whoever is free |
| Cover for holidays and illness | Built in | None | None |
| Typical cost, 25 people | About $5,175/mo | $7,000 to $10,500/mo | Unpredictable |
The Iconium figure assumes 25 users, 25 computers, 25 mailboxes, two servers and one location. In-house figures assume salary, benefits, training and tooling for one generalist, who still cannot cover nights, holidays or a security incident alone. Break-fix costs move with whatever went wrong that month.
Projects are scoped and priced in writing, and nobody touches one until you have approved the number. Hardware and third-party licensing pass through at cost plus a stated margin, itemised on the same invoice.
Scope, rates and term are set out in the service agreement before anything starts, and nothing changes without your signature.
Your invoice moves when your headcount moves, and you will see it coming.
Project work waits for your signature. No line items after the fact.
If your environment needs work before it can be supported properly, you hear that before you sign, not after.
Iconium Networks publishes a list rate of $163 per user per month, plus $19 per managed computer, $100 per managed server and $17 per managed mailbox. A fully equipped seat, meaning one person with one computer and one mailbox, is $199 per month. Your first location is included, and additional sites are $179 each. That is list, not a quote.
No. There is no monthly minimum, no seat minimum and no tier to buy into. You are billed for the users, computers, servers, mailboxes and additional sites you actually have, and the total moves when those counts move.
No. The handoff from your current provider, the documentation, the agent deployment and the initial security rollout are all covered by the monthly rate. If your environment needs remediation before it can be supported properly, that is a scoped project you see priced before you commit, and you approve it in writing first.
Firewall management, segmentation, wireless and network documentation for your primary location are in the rate. If you run more than one office, each additional location is $179 per month, charged by site rather than by the number of devices in it.
Because the work splits that way. People generate tickets and training. Laptops generate patching, monitoring and endpoint security. Servers generate considerably more of all three, which is why they carry their own rate rather than hiding inside an average. Blending everything into one number means somebody always overpays, usually the team with fewer devices per head.
There is no automatic escalator in the agreement. Rates move when the underlying cost of the security stack moves, and you hear it in a review with the reasoning, not as a line on next month's invoice.
No. Iconium implements and operates the technical controls a framework requires, and produces the evidence your auditor asks for. The attestation, the assessor and the policy decisions stay with you.
Your bill shrinks with you. Counts are trued up as people join or leave. You do not pay for seats nobody sits in, and we will not ask you to buy a bigger tier to keep the rate.
Send the configuration you built above and we will come back with the rate in writing, before any call. Your details go to the Iconium team in Cleveland. No lists, no drip sequence.
Thirty minutes, an honest read on your environment, and the number in writing.
